Use case 02

Knowledge no longer leaves with the people who retire

Capture how your most experienced people do the work while they're still here, without asking them to write it down.

The reality today

Eight months before he leaves, and nothing is written down

He's been here for twenty-six years. He knows the settings the manufacturer's documentation doesn't give, the sound that signals a problem, the exact sequence that saves you from doing the job twice.

You asked him to document all of it. He agreed in good faith, but never had a single day to do it. Writing isn't his trade, and his time in the field always comes first.

His replacement arrives in three months. The handover will be verbal, in the field, over two weeks. After that, all that's left is whatever his successor had time to take in.

With Prism

We capture the hands-on technique, with no writing required

His critical tasks are filmed while he performs them, in the order he does them. Twenty minutes of video for a procedure he would never have had time to write.

Prism turns it into readable steps, with his words, his tools and his warnings. He reviews, corrects, validates. He remains the author, but he didn't have to write it.

His source video stays attached to the document. Five years from now, a new employee will still be able to see how he actually did it, behind the text, by scanning a QR code.

BEFOREAFTER
The know-how lives in three or four headsThe method is captured while it's still available
The handover depends on a two-week overlapThe document outlives the person's departure
The finer points of technique are lost with the first departureThe technique stays visible behind the text
No proof of the original methodThe source video remains accessible and traceable

What makes it possible

Three features, not a catalog

Batch capture

Several clips uploaded at once, processed in sequence. Six tasks can be covered in a single afternoon of filming.

Traceability back to the source

The original video stays attached to the procedure, accessible by QR code from the published document.

Multilingual generation

The same method becomes available in French, English and Spanish, for incoming teams and contractors.

Who it's for

The roles involved in this scenario

The departing employee

They pass on what they know by doing their job, rather than by filling out templates.

The trainer

They train on exact steps, with footage of the technique to back them up.

The new hire

They check the document when in doubt, without having to call on a coworker.

Looking ahead

From a few departures to a real knowledge-retention program

Once the first captures are done, the approach expands: you target the positions at risk of departure, schedule the filming, and track what's covered and what isn't yet. Across several sites, it becomes an inventory of critical knowledge.

Who's leaving your organization in the next two years?

Name one person and one task. We'll show you what remains after a pass through Prism.